OUR POLICY

Privacy policy

Thank you for choosing Eracew Limited. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our mobile application ("App") to access and order waste management services. By downloading, registering, and using our App, you consent to the practices described in this Privacy Policy.

1. Information We Collect

1.1. Personal Information: When you register for an account on our App, we may collect certain personal information, including but not limited to your name, email address, contact number, and billing information. We may also collect location data to facilitate waste pickup services.

1.2. Usage Information: We may collect information about how you use our App, such as the features you access, the orders you place, and the interactions you have with the App's interface. This information helps us improve our services and enhance your experience.

1.3. Device Information: We may collect information about the mobile device you use to access our App, including the device type, operating system, unique device identifiers, and mobile network information. This information enables us to optimize our App for your specific device and troubleshoot any issues.

2. Use of Information

2.1. We may use the information we collect for various purposes, including but not limited to:

- Providing and maintaining our waste management services

- Processing and fulfilling waste pickup orders

- Personalizing and improving your experience with our App

- Communicating with you about your orders, updates, and promotions

- Responding to your inquiries and providing customer support

- Conducting data analysis and research to enhance our services

- Detecting and preventing fraudulent or unauthorized activities

- Complying with legal obligations and protecting our rights and interests

3. Disclosure of Information

3.1. We may share your information in the following circumstances:

- With third-party service providers who assist us in operating our business and providing the App's features and services (e.g., payment processors, logistics partners).

- With affiliated companies or subsidiaries for business purposes outlined in this Privacy Policy.

- In response to a subpoena, court order, or legal process, or to comply with any applicable law or regulation.

- To protect our rights, property, or safety, and the rights, property, or safety of others.

- With your consent or at your direction.

4. Data Security

4.1. We prioritize the security of your personal information and have implemented reasonable measures to protect it from unauthorized access, disclosure, alteration, and destruction. However, please be aware that no security measure is entirely foolproof, and we cannot guarantee absolute data security.

5. Your Choices

5.1. You can modify or delete your personal information associated with your account by contacting us. However, please note that some information may be retained as necessary to fulfill legal obligations, resolve disputes, enforce agreements, or for other legitimate purposes.

6. Third-Party Links and Services

6.1. Our App may contain links to third-party websites or services that are not owned or controlled by us. This Privacy Policy does not apply to such third-party services, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party services you interact with.

7. Updates to the Privacy Policy

7.1. We may update this Privacy Policy from time to time, and the updated version will be effective upon posting. We will notify you of significant changes through the App or other appropriate means. It is your responsibility to review the